1.Introduction

1.1 At Optimite Technologies Pvt. Ltd. (“Company”, “we”, “us”, “our”), your privacy is a priority. This Privacy Policy sets out how we collect, use, process, store, transfer, and protect personal data when you interact with our website (www.optimite.ai) or our services.

1.2 By accessing or using our website or services, you agree to the terms of this Privacy Policy.

2.Who We Are

2.1 The Company is incorporated in India with its registered office at B-11/5, First Floor, Park Drive, DLF Phase-5, Sector-54, Gurgaon, Haryana – 122001.

2.2 The Company operates as a managed execution platform that combines AI tools, expert workflows, and human operators to deliver sales and marketing execution services to clients globally.

3.Categories of Data Collected

3.1 Personal Information voluntarily provided by you including:

(a) Name

(b) Email address

(c) Phone number

(d) Company name

(e) Job title or role

(f) Calendar booking details from demo booking forms

3.2 Technical Information automatically collected including:

(a) Internet Protocol (IP) address

(b) Browser type and version

(c) Device type and operating system

(d) Pages visited, time spent, and referring website

3.3 Optional Inputs provided through forms or surveys including:

(a) Project requirements

(b) Industry or business type

(c) Feedback or testimonials

3.4 Sensitive personal data such as government identifiers, health data, or biometric information is not intentionally collected. Where such data is required for execution-related services, it shall only be collected under a separate written agreement with explicit consent.

4.Purpose of Processing

4.1 The Company processes personal data for the following purposes:

(a) To respond to inquiries and demo requests

(b) To deliver services and fulfil client agreements

(c) To improve user experience and website performance

(d) To analyse website traffic and marketing campaign performance

(e) To customise content, communications, and outreach

(f) To maintain legal, tax, and contractual records

4.2 The Company does not sell, rent, or trade personal data for marketing purposes.

5.Legal Basis for Processing

5.1 The Company processes personal data under one or more of the following lawful bases:

(a) Consent provided by the data subject (e.g. demo form, newsletter sign-up)

(b) Contractual necessity in order to perform obligations under a service agreement

(c) Legitimate interests including improving services and following up on inquiries

(d) Legal obligations including record-keeping and compliance with applicable laws

5.2 Consent may be withdrawn at any time by contacting contact@optimite.ai.

6.Cookies and Tracking Technologies

6.1 The Company uses cookies and similar technologies to:

(a) Remember user preferences

(b) Analyse interaction with website content

(c) Conduct A/B testing and personalisation

(d) Integrate with analytics and marketing platforms such as Google Analytics, HubSpot, and Calendly

6.2 Users may manage cookie preferences via their browser or through the cookie consent banner provided on the website.

7.Data Sharing and International Transfers

7.1 The Company may share personal data with third-party service providers including:

(a) Calendar scheduling platforms (e.g. Calendly)

(b) CRM and email systems (e.g. HubSpot, Instantly)

(c) Analytics providers (e.g. Google Analytics)

(d) Cloud infrastructure providers (e.g. AWS, Google Cloud)

7.2 All third-party providers are bound by data processing agreements requiring compliance with applicable data protection laws.

7.3 Where data is transferred outside India or outside the jurisdiction of the data subject, such transfer shall be subject to appropriate safeguards including Standard Contractual Clauses (SCCs) or equivalent mechanisms recognised under GDPR, CCPA, and India’s DPDP Act.

8.Data Storage, Security, and Retention

8.1 Personal data is stored on secure cloud infrastructure with encryption in transit and at rest.

8.2 Access to data is restricted to authorised personnel based on role and business necessity.

8.3 Data is retained only for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal obligations. Unless a longer retention period is required by law, personal data will be retained for a maximum of twenty-four (24) months after the last interaction with the Company.

8.4 Data subjects may request earlier deletion in accordance with Section 9.

9.Data Subject Rights

9.1 Depending on jurisdiction, you may have the following rights:

(a) Right to access personal data held by the Company

(b) Right to rectification of inaccurate data

(c) Right to erasure of personal data (“right to be forgotten”)

(d) Right to restrict or object to processing

(e) Right to data portability in a structured, commonly used format

(f) Right to withdraw consent at any time

(g) Right not to be subject to automated decision-making or profiling

(h) Right to opt out of targeted advertising or data sharing under CCPA/CPRA

9.2 To exercise these rights, you may write to contact@optimite.ai with subject line “Data Request - [Your Name]”.

10.Third-Party Links

10.1 The website may contain links to third-party websites and services. These are operated independently and are subject to their own privacy policies. The Company is not responsible for the privacy practices of such third parties.

11.Children’s Privacy

11.1 The services of the Company are not directed towards or intended for children under the age of eighteen (18) in India and under the age of sixteen (16) in the European Union and United Kingdom.

11.2 The Company does not knowingly collect personal data of minors. Where such collection occurs inadvertently, the Company shall delete such data upon being notified.

12.Grievance Officer and Contact Information

12.1 For any privacy-related inquiries or to exercise your rights under this Policy, you may contact:

Grievance Officer / Data Protection Officer

Email: contact@optimite.ai

Address: B-11/5, First Floor, Park Drive, DLF Phase-5, Sector-54, Gurgaon, Haryana – 122001

13.Changes to this Policy

13.1 The Company may amend this Privacy Policy from time to time.

13.2 Material changes shall be communicated by updating the “Effective Date” and, where appropriate, via email notification or a website banner.

14.Governing Law and Jurisdiction

14.1 This Privacy Policy shall be governed by and construed in accordance with the laws of India.

14.2 Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Gurugram, India.