Charlotte Tilbury - Case Study
A tiered loyalty retention case study
Charlotte Tilbury's rewards spending with access, and access is something no competitor can match with a discount code. Here is the retention system behind a brand that tripled net revenue after acquisition.
Trusted by retention teams at D2C brands $1M–$30M.
Clutch Global Award 2026 Winner
Global Fall Awards 2025 Winner
Avg rating 5.0 on Clutch by trusted global DTC brands
Official Klaviyo Master Platinum Partner
Forbes India · DGEMS 2025 The Select 200
Best Email Marketing Agency 2025
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This case study breaks down how LEGO used the FIFA moment to launch its trophy set with cultural relevance and perfect timing. It shows how a product drop can become bigger than a product when it connects to a story people already care about.
Nike - Case Study
Nike walked away from undifferentiated wholesale, reduced its reliance on Amazon, and rebuilt itself as a membership-first brand, turning 300 million members into a compounding retention engine.
The Deliverability Handbook - Mini Guide
This handbook covers the three authentication protocols (SPF, DKIM, DMARC), the exact complaint-rate thresholds that decide inbox vs. spam, the four list habits that quietly destroy sender reputation, and a step-by-step triage for when sends stop landing.